Refund Policy

We want you to be completely satisfied with your purchase from SafeDox™. If you are not happy with your order, we offer the following refund options:

1. Eligibility for Refunds

Items must be returned in their original condition, unused, and in the original packaging.

Refunds are available within 30 days of delivery.

2. How to Request a Refund

Contact us at 01727 865678 or email contact@safedox.uk to initiate a return.

Include your order number and reason for the return.

Once your return is approved, we will provide a return address and instructions.

3. Refund Processing

Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned item.

Shipping costs are non-refundable unless the return is due to a defect or error on our part.

4. Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately at 01727 865678 or contact@safedox.uk for a replacement or refund.